Refund policy

All Sales are final and no refunds will be given for cancellations or returns.

If an order is damaged, AWS Global Inc. must be immediately notified of the damaged product via telephone and/or email.  All damaged orders must be reported within 14 days from the date of purchase.  Customer is required to photograph the packaging and damaged product and email said photographs to sales@bakerstoneusa.com along with Customer's name, order # and description of the damage. AWS Global Inc. will make every effort to respond to Customer within 72 hours of the notification with a resolution.  If it is deemed that there is a manufacturers defect in the product, or that the product has been damaged during shipping, then AWS Global Inc. will make every effort to remedy the situation.  AWS Global Inc. reserves the right to make the final determination as to the nature of the damage.